Our service contractors
Repairs, maintenance, gas servicing, and improvement works contractors
The two contractors we have appointed to manage Birmingham’s council homes are:
- EQUANS (formerly ENGIE) who operate in the north, east and west of the city
- Fortem (formerly known as Willmott Dixon) who operate in the south
Find out who the repair contractor is for your area
Cleaning and caretaking services
Our caretakers keep the communal or shared areas of high rise blocks of flats clean and tidy.
Our neighbourhood caretakers work on improving the neighbourhood and environment for residents in a number of areas across the city.
Our estate caretakers clean the communal or shared areas of high rise blocks and some low-rise blocks.
Some of our low rise blocks of flats are cleaned by a cleaning service contractor.
Noticeboards in lobby areas of blocks should display information about who your service is provided by, and who to contact if there is an issue.
There is a service charge for caretaking and cleaning.If you are a council tenant this is shown in your rent statement. Leaseholders are also charged for this service.
Caretakers and cleaners working in your neighbourhood wear a uniform and always carry an ID badge. Our repairs contractors should also always be identifiable. Always ask to see ID if you are unsure.
Out of hours (evenings and weekends)
To report an emergency repair or a cleaning issue that is a health and safety hazard, phone: 0121 216 3330.
Page last updated: 2 August 2023
