Repairs the council is responsible for
We are responsible for arranging repairs when communal areas, or the structure of a building is at risk.
Repairs we are responsible for include:
- repairs to the exterior of buildings, such as roofs and walls
- burst or leaking external pipes and shared service pipes
- washers and main stop valves to the block
- clearing blockages or repairing leaks to soil stacks, rainwater pipes and gutters
- joists, damp proof membranes or concrete floor slabs
- internal and external window frames, and glazing to communal windows
- communal decoration, doors, lifts and staircases
- other communal spaces shared by tenants and leaseholders such as rubbish chutes, electrics and lighting
For tenants, our responsibilities also include:
- any inside fixtures and fittings that we originally provided
- all pipes, wiring, heating systems, drainage, power and light fittings
- garden boundary fences or walls we provide (we may remove them rather than repair them)
- any outbuildings, sheds, porches, or garages we originally put up (we may remove them rather than repair them)
- any step or path that is an essential means of access to the property
Be aware that gas and electricity meters are repaired by your gas or electricity supplier.
Check your conditions of tenancy for full details of our responsibilities. We reserve the right to charge for any repairs if we think the repair was caused by deliberate damage or neglect.
Be aware that gas and electricity meters are repaired by your gas or electricity supplier.
Page last updated: 7 March 2023
