What happens next
You will receive a call back from a housing adviser. They will discuss your situation and support you in the appropriate way. Our telephone service is equipped with interpreters and relay.
If you are not homeless on the day, it may take a few days to receive a call back from a housing adviser.
During your phone call you might be asked to email your caseworker a picture of:
- a copy of a passport or proof of identification for each person in your household
- immigration papers if you are not a British citizen
- full birth certificates for any children
- proof of any state benefits you receive, such as job seekers allowance, family tax credits and child benefit
- proof of any income or earnings your household may have and details of your spending (this is to assess the affordability of any housing offered to you)
- bank statements for all accounts covering at least the last 3 months
- copies of any court documents such as a possession order, bailiff's warrant and so on
- copies of eviction notices, section 21, a letter asking you to leave and so on
- a copy of the tenancy agreement
- proof you have been living at the address you are homeless from
Be aware that assessing your housing needs can take a very long time.
You may spend a long time waiting to speak to someone and may speak to more than one officer throughout the process.
If you are offered housing, it may also take a long time to find this. We will call you back with any updates.
Depending on your circumstances, we may not be able to offer you housing directly.
You should consider all your other housing options in case some do not work out.
Page last updated: 12 January 2023
