Problems logging in to your BRUM account

Why can't I log in to my account?

Here are some of the most common reasons why you might not be able to log into your BRUM account:

• our system cannot find an account registered to the email address you gave. Perhaps you have misspelled your email address, or you used a different email address when registering your account or you are using the email address for your old online account. Try again, making sure you are using the correct email address, correctly spelled.
• you haven’t registered for a BRUM account yet, you can register for a BRUM account.

I have forgotten my login details

If you can’t remember your login email address or password, choose ‘Problems signing in?’ and enter the email address that you think you would have used to set up a BRUM account with Birmingham City Council.

If it is an email address that you used to register for a BRUM account, then your will receive an email to that account containing a reset password link

If you don’t receive any emails, you can register again

I am not receiving the emails you say you have sent

Firstly check your SPAM or Junk folder. If you aren’t getting the emails, it is because our system cannot find an online account registered to the email address you gave. This could be because the email address you supplied was misspelled or you registered your account using a different email. You need to resubmit your forgotten password request using the correct email address.

If none of the above solve your account issue, submit an account enquiry and we will investigate your issue.