How we can help
It is important you let us know about damp or mould problems in your home. If it is not reported, we do not know about it, so we cannot help.
Once you have reported the issue, we will arrange for an operative to visit your home within 30 days.
Our operative will visit your property and advise on what we can do to resolve the problem.
This could include:
- organising repairs
- applying mould treatment to the walls or ceilings
- identifying a leak or condensation issues with windows
They might treat the problem during this visit, but they may also arrange another date to carry out any other repairs they have found.
How to report a damp or mould problem
If you are a council tenant, you can report a damp or mould problem by ordering a repair to your council home using our form.
Order a repair to your council home
You can also phone 0121 216 3330.
Page last updated: 23 October 2024
