About the Regulatory Notice

See the below statement from our Chief Executive, Deborah Cadman and Strategic Director for City Housing, Paul Langford following the Regulatory Notice from the Regulator of Social Housing.

Public Statement

“As a Council, we take the safety of our tenants very seriously and understand that the way in which these areas have been managed do not meet the standards expected by our tenants.

We are determined to address these issues quickly and have already developed a robust action plan to monitor and track improvements in an efficient way.

We have committed to the Regulator of Social Housing, who have acknowledged the work already taking place to respond, that we will continue to work closely with them to quickly resolve these matters. We will continue to provide assurance to the Regulator through ongoing monitoring arrangements, which we are eager to establish.

All citizens deserve to live in homes that are safe and should have confidence that they will be listened to when they raise a concern or complaint.

We are very sorry that the Council has failed to deliver the quality of service that tenants expect within their home and we understand that the statement issued by the Regulator of Social Housing may have made some tenants feel distressed or worried.

We want to reassure all our tenants that acting quickly to improve the quality of service in these areas is our top priority. As part of our response to this challenge, in recent months we have put in place a new senior leadership team with the City Housing Directorate. The team have begun to act and put plans in place to address the areas of concern to improve services to our tenants.

Any tenants who want to contact us for support or reassurance can do so on 0121 216 3330 and an advisor will be available to discuss it”

See what we are doing to fix the problems.

Page last updated 22 May 2023