Testimonials: landlords and tenants voices
We offer empathy and support to people who need a home while providing a smooth experience for landlords. We manage everything from finding tenants to handling paperwork and handovers.
On this page, you will find testimonials and case histories from landlords and tenants who have worked with us.
A new beginning
The problem
In early 2024, Z. a young mother of two in her twenties, was facing homelessness. We initially offered her a temporary solution by housing her in a hotel to guarantee her safety.
We also informed her that the mandatory referral process to find a home could take up to three years.
Understanding Z.'s uncertainty and urgency for housing we intervened immediately to offer support. Within hours of initiating the referral process, Z. received a call from a member of our team.
The team member presented Z. with a surprising opportunity: a two-bedroom house in Hartlepool, offering a new beginning. Z. was initially concerned about the distance and location but was convinced by the logistical and moral support offered.
The impact
Less than a month after her initial request, Z and her children arrived at their new home, greeted by the landlord who facilitated their settlement.
Adapting to a new environment was not simple however, Z. quickly found support by the local community.
Today, Z. and her children continue to thrive in their new surroundings, enjoying the benefits of affordable living, community support, and the promise of a brighter future ahead.
The landlord perspective
From a landlord’s point of view, having tenants like Z. can be incredibly advantageous.
P. the landlord we worked with on this successful journey, is very satisfied and confirmed:
“Z. has been an absolute model tenant with all her rent being paid up to date and very cooperative. I couldn't have wished for a better tenant.”
This feedback arrived five months after Z. settled into her new home and demonstrated how collaboration ensures a seamless and lasting experience for all parties involved.
P. also shared positive feedback about the smooth housing transition and mentioned how she felt supported from start to finish.
What our landlords and partners say
'Just wanted to thank you and the team for swiftly getting a new tenant into flat B. The whole process was clearly explained, and all paperwork was completed in a timely manner along with the receipt of the incentive payment.'
'Very informative presentation. Cheryl and Reg were very knowledgeable, offering a wide range of information. Consolidated current knowledge and introduced new aspects such as monetary rewards, encouraging landlords to keep the tenant for as long as possible.'
What our tenants and applicants say
'You have shown great empathy towards my situation and listened to my needs and the reasons behind them, and this has shown in the fact that I am now housed and can finally feel safe and at ease after what can only be described as a very hard 6 months.'
'I could not sleep with the worry that I was looking for somewhere to live, especially with how the housing market is currently. Your team have saved me. For that, I am eternally grateful.'
How to contact us
If you want more information, send an email to AFT@birmingham.gov.uk. If you are a landlord and would like to work with us,
Page last updated: 15 August 2024
