Find urgent help

If you or the person living with dementia is in immediate danger, phone 999.

If you have dementia and your condition deteriorates significantly, you may not be able to wait for an appointment with your GP or community team.

If you need help urgently, you can contact the following:

Urgent Care Team Single Point of Access (SPA)

The Urgent Community Response team provide urgent care to people in their homes, which helps avoid hospital admissions.

Phone: 0300 555 1919.

Visit: Urgent Community Response

Opening hours

The service is available to Birmingham and Solihull residents from 8:00am to 8:00pm, seven days a week.

Admiral Nurses Dementia Helpline

The specialist dementia nurses will give free, expert advice and support, and are there for you when you need help.

Phone: 0800 888 6678.

Opening hours

Monday to Friday - 9:00am to 9:00pm

Saturday and Sunday - 9:00am to 5:00pm

Bank holidays - 9:00am to 5:00pm

Christmas Day (25 December) - closed.

Alzheimer’s Society Dementia Connect Support Line

If you are affected by dementia, worried about a diagnosis, or you are a carer, trained staff are ready to give you the support you need.

Calls to the support line are charged at a local rate.

Phone: 0333 150 3456.

Opening hours

Monday to Wednesday - 9:00am to 8:00pm

Thursday and Friday - 9:00am to 5:00pm

Saturday and Sunday - 10:00am to 4:00pm

The Alzheimer's Society website also provides information about other helplines and support.

Continuing HealthCare (CHC) fast-track funding

If you have a rapidly deteriorating condition or are entering the final weeks of life, you may need ‘fast-tracking’ for immediate support of NHS continuing healthcare.

This is care funded and arranged by the NHS.

Find out more about CHC and adult fast-track

Page last updated: 11 January 2024