Our Digital Strategy: 2022 to 2025
About our strategy
Being digital is about using online tools and new ways of working to improve services.
Our Digital Strategy will ensure that citizens and businesses are at the centre of how we design and deliver better online services. It builds on the good work of our previous strategy.
Our strategy has been developed from our conversations with citizens, businesses and staff, and responses that we received from our online surveys.
Our aim
We want to make Birmingham City Council a place that uses the best of data, digital and technology so that we can respond even better to the changing needs and expectations of our citizens and businesses.
Our themes
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Creating online services that are easy to use
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Improving our data and evidence-based decision making
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Giving our council teams the right digital tools to do their jobs
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Building the council’s digital and data skills
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Building the best technology and infrastructure to support council services
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Our Digital Strategy: easy read version
Our principles
Our principles underline and guide our strategy.
User-focused
We put citizens, communities, businesses and organisations at the centre of everything we do.
Collaborative
We support collaboration across the council and with our partners to co-ordinate our work and act with one voice.
Open and transparent
We make decisions based on data and evidence and publish our targets and results.
Innovative
We embrace new ways of working and continuously modernise our tools and technology.
Secure
We work tirelessly to secure all the data and information that we use.
