General housing support and advice

General housing support

Housing support is available to residents in Birmingham from the council and other organisations. Types of support include:

Floating support

Floating support is support from a specialist worker who offers help on a range of different issues. They can help you to find a home or support you to stay in your current home.

They may help you with issues such as:

money advice
accessing schools
registering with a GP
receiving benefits
making a claim

The floating support workers may provide specialist support to meet certain needs.

Supported housing

This is housing which may only be available for a few months, or much longer depending on the scheme. It will come with support like that provided by floating support workers.

This will often include support to find and move into permanent housing.

Refuge housing

This is housing for people fleeing domestic abuse. Support from staff with experience of working with victims of domestic abuse will be available.

Residents must ensure that they do not share the location of their refuge house.

General housing advice

Below is a list of organisations that can give general housing advice and support on a broad range of topics and issues. There is further information available if you are experiencing domestic violence or abuse.

Out of hours emergency line

If you are homeless, aged 18 years and older and need emergency help, phone 0121 303 2296.

If you are homeless, aged 16 or 17 and need emergency help, phone 0121 675 4806.

Street Support Network

Street Support Network is an online advice resource that offers advice related to homelessness. Here you can find links to statutory and community-based support organisations in Birmingham.

Housing related support providers

Domestic violence

Trident Housing Association – domestic violence refuge / floating support / male domestic violence floating support

Website: https://tridentgroup.org.uk/care-support/domestic-abuse-services
Telephone: 0121 633 4644

Salvation Army

Website: https://www.salvationarmy.org.uk/
Email: williambooth.birmingham@salvationarmy.org.uk
Telephone: 0121 236 6554

Offenders and ex-offenders

NACRO Community Enterprise Ltd

Website: https://www.nacro.org.uk/
Email: michelle.price@nacro.org.uk
Telephone: 07810 432984

Homeless families

If you are a professional who wants to refer your client to the project, email or phone Cranstoun.

Cranstoun – floating support for families living in temporary accommodation

Website: https://cranstoun.org/
Email: birminghamadmin@cranstoun.org.uk
Telephone: 0121 633 1750

Single homeless

Salvation Army

Website: https://www.salvationarmy.org.uk/
Email: williambooth.birmingham@salvationarmy.org.uk
Telephone: 0121 236 6554

SIFA Fireside

Website: https://sifafireside.co.uk/
Telephone: 0121 766 1700

Cranstoun - (Substance misuse, offenders, domestic abuse, harm reduction, housing, young people)

Website: https://cranstoun.org/
Email: info@cranstoun.org.uk
Telephone: 0121 633 1750

Trident Housing Association - Homeless Accommodation

Website: https://tridentgroup.org.uk/care-support/homeless-services
Email: homelessteam@reachthecharity.org.uk
Telephone: 0121 226 5832

Learning disabilities and mental health

Trident Housing Association - Learning Disabilities

Website: https://tridentgroup.org.uk/care-support
Email: ldaccommodationservices@tridentreach.org.uk
Telephone: 0121 326 7515

Page last updated: 22 February 2024

General housing support and advice