Performance: Customer Service Excellence Accreditation Our Planning and Regeneration Service has successfully retained the national Customer Service Excellence Award for the last 8 years. Since 2012 we have been one of a very small group of organisations who have achieved all of the assessment criteria. If you would like more information about the progress we have made, view an extract from the CSE Summary report. Consultation and Communication Strategy Planning performance Customer surveys Service improvements Annual monitoring Ombudsman complaints