Mobility scooters and e-bikes

We do not allow mobility scooters, e-bikes, or similar devices to be stored or charged in communal areas of any building we manage. This is unless a facility has been provided and you have our permission to use it.

If we do not give our approval, we will make alternative arrangements.

Read the news article from Shepherd's Bush high-rise fire caused by an e-bike.

Most of our buildings were designed before the use of mobility scooters and e-bikes became popular.

We have a duty to manage the risks to the building and those within it arising from the use, storage, or charging of such devices in communal areas.

These include but are not limited to:

• obstruction of passageways and escape routes, particularly in emergency situations
• hazards to others who may have mobility difficulties and other impairments
• fire loading risk, when being charged or due to poor maintenance
• damage caused when used in buildings without adequate turning circles and for which their use was not designed

Safe use, storage, and charging of mobility scooters and e-bikes

Where these devices are in use, the following safety information must be followed:

• reduce the risk of overheating by:
  • never exposing them to extremes of temperature
  • allowing batteries to cool down before attempting re-charge
  • charge batteries on hard flat surfaces so heat can dissipate
  • avoid the battery becoming damaged through careful use
• follow manufacturers' instructions whilst charging and unplug after use
• never leave unattended or charge whilst asleep, and use correct chargers, buying replacements from reputable suppliers
• never block your escape routes inside properties with mobility scooters or e-bikes or charge batteries in escape routes or at exit points

Always phone 999 in the event of a fire, and make sure you and your family know your escape plan.

Page last updated: 29 August 2023