Migration notices
The following benefits are ending and are being replaced by Universal Credit:
- Child Tax Credit
- Working Tax Credit
- Housing Benefit for working age people
- Income related Employment Support Allowance (ESA)
- Income based Job Seekers Allowance (JSA)
- Income Support
This is a migration process managed by the Department of Work and Pensions (DWP).
The DWP have started sending out managed migration letters to people claiming a housing benefit which will continue over the next 12 months.
Look out for a Migration Notice letter from the DWP.
I’ve received a managed migration notice what should I do?
It is important to read the letter carefully and follow instructions, otherwise your benefits will stop after the deadline.
If you are claiming ESA, your payments will not immediately stop after the deadline. However you are still required to migrate to UC, make sure you follow the instructions on your migration notice.
If the notice is telling you to claim Universal Credit, this will not be done automatically.
For help and to request the Universal Credit housing costs are sent directly to your rent account, contact the rent service on 0121 675 2006 between 9:00am and 5:00pm, Monday to Friday.
Additional support
Universal Credit Migration Notice helpline
Phone: 0800 169 0328
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 169 0328
Video relay service for British Sign Language (BSL) users. Watch the video to find out how to use the video relay service on mobile or tablet.
Monday to Friday, 8:00am to 6:00pm.
0800 phone numbers are free to call from mobiles and landlines.
Help to Claim
You can also get free support from the Citizens Advice Help to Claim service.
For further information, visit GOV.uk's Universal Credit page.
Page last updated: 14 August 2024
